When Yelling Becomes a Language Barrier The latest advice from psychologists and conflict resolution experts suggests that when someone's yelling at you, don't try to calm them down or apologize for their anger.
Instead, focus on creating space for real conversation to begin. This approach is not about dismissing the other person's emotions or minimizing their frustration.
Rather, it's about recognizing that our standard responses often do more harm than good. Phrases like "calm down" and hasty apologies can be perceived as criticism, which only escalates the situation.